Does New Technology Help or Hurt? by M.J. Clark

In today’s Technology Age, I find that there is much more responsibility involved in communication. We have many more communication channels to check – voicemail, e-mail, text messages, social media sites, blogs, etc. Because people can reach you almost immediately, they in turn expect immediate responses. They also expect some level of skill in all of these communication channels. You can’t be too blunt on e-mail and you have to be professional on social media sites, for instance.

It takes time for some people to develop these skills. Responding to all of these communication avenues and developing skills that were not needed previously takes time in our day – time that used to be spent simply working.

Some of the executives I’m currently coaching are challenged in these areas. They are under scrutiny for the way in which they communicate via these new channels. How can we expect people to just know how to communicate in these new ways? There are no manuals to teach us these skills, and each person seems to approach it somewhat differently. This leads me to wonder if all of these grownup toys really help us or do more damage to us professionally. What do you think?